Ethical Standards
The Office of the Ombuds adheres to the Code of Ethics and Standards of Practice of the International Ombudsman Association, which include:
- Independence
- Neutrality and Impartiality
- Confidentiality
- Informality
Use of AI by Office of the Ombuds
AI is utilized solely for:
- Researching training ideas
- Highlighting data trends related to industry and systemic issues
AI is not used to:
- Record or transcribe visitors’ conversations
- Summarize or share discussion content
Confidentiality Commitment
- All visits are confidential, with limited exceptions disclosed to visitors beforehand (See Office of the Ombuds Charter (PDF)).
- Meetings are not recorded by the Ombuds officers in furtherance of the commitment to protect privacy and confidentiality.
- Visitors are expected to uphold the same privacy and confidentiality standards and not to create recordings of meetings with the Ombuds officers. Individuals with disabilities in need of recording services for accessibility purposes should address such issues in advance.
Thank you for your confidence in our ability to serve you!