Revised 1/2015

HRI 160 - Executive Housekeeping (3 CR.)

Course Description

Studies the housekeeping department with emphasis on organization, staffing and scheduling, staff development, work methods improvements, equipment, cleaning materials and cleaning procedures; maintenance and refurnishing; room design and safety engineering. Lecture 3 hours per week.

General Course Purpose

The general goal is to prepare students to assume a managerial role in the housekeeping department of a hospitality, health related, or commercial/industrial operation. To accomplish this, students must be able to demonstrate his/her understanding of executive housekeeping management.

Course Prerequisites/Corequisites

HRI 101 preferred.

Course Objectives

Upon completing the course, the student will be able to:

  • Explain the responsibilities of the Executive Housekeeper and the various duties of this position.
  • Discuss the proper procedure for cleaning a guestroom and demonstrate a working knowledge of this procedure.
  • Identify the correct cleaning supplies used in cleaning and sanitizing hotel guestrooms.
  • Explain the responsibilities of the room inspector and demonstrate a working knowledge of this procedure
  • Identify the cleaning needs in a hotel’s public area.
  • Understand the function and operations of the hotel laundry.
  • Write and describe the components of a housekeeper and houseman job description.
  • Understand the relationship housekeeping has with other operating departments.
  • Analyze and evaluate the efficiency of a housekeeping department.
  • Explain human resource issues in the housekeeping department.
  • Explain safety and security needs of hospitality operations in relation to the federal governments OSHA Hazard Communication Standard.
  • Develop selection criteria for ceiling surfaces, wall covering, furniture, and fixtures.
  • Distinguish the basics of carpet and floor construction, the types of equipment used in carpet, floor care, typical carpet and floor cleaning methods.

Major Topics to Be Included

  • Management and supervision of the housekeeping department
  • Equipment use and selection
  • The inspection process
  • Writing job description and specification
  • The hotel laundry
  • Housekeeping costs & controls